UNITED KINGDOM AND RUSSIA: We apologize to our friends in the UK and Russia, but GiantMouse can no longer ship to these countries due to most packages being returned to our shipper at a significant cost to GiantMouse. We do have a dealer within the UK, Framar Knives, and a dealer within Russia, Forest-Home. Please check with these dealers for product availability.
CANADA and DENMARK: We offer shipping to Canada and Denmark through FedEx, as it has proven the most consistent shipping method for delivering packages to customers in these countries. For our Canadian friends, please note that we have added S&R Knives and Warriors & Wonders as dealers in Canada, so you may want to check with them for product availability. Shipments to Canada are entirely at the customer's risk. Several of our customers have had their orders seized by Customs or Canadian Border Security, and only rarely are they shipped back to GiantMouse. Please note that the customer will be billed for any costs incurred by GiantMouse for a package returned to us by Customs or Border Security.
Incorrect Shipping Information: If a package is returned to GiantMouse due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost. GiantMouse is not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by a customer.
Lost or Stolen Packages: GiantMouse is not responsible for lost or stolen packages confirmed by the carrier to be delivered to the address entered for an order. Upon inquiry, GiantMouse will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
International Orders: Please be aware that GiantMouse is not responsible for any taxes, duties, or customs fees imposed upon shipments to other countries.
The BUYER is responsible for assuring that any product purchased from GiantMouse can be lawfully shipped and or imported to the destination city, state or country. The BUYER is the importer of record and must comply with all laws and regulations of the destination city/state/country. State laws and Customs policies vary widely from state to state and country to country. We are unable to provide refunds in the event that your order was seized by customs or other agencies. Please know your local laws and regulations.
It is the responsibility of the BUYER, to understand, and obey, all applicable local, state, federal and international laws in regard to the possession, and or use, of any item purchased from GiantMouse. Review your local municipal and state laws before ordering if you are in doubt. By placing an order, the BUYER represents that he or she:
- is at least 18 years old,
- is legally permitted to own the products in the country/state/city in which they live,
- is in compliance with ALL applicable local, state, federal, and international laws,
- will use the products ordered in a responsible, lawful manner.